CRM and Automation, Senior Manager

The role

We're looking for a CRM and Automation specialist who can manage platforms, as well as create a unique customer experiences!  In this role you will lead the implementation and maintenance of CRM and drive Automation efforts! You’ll also help create lasting customer experiences.

What you'll do

• Lead the implementation, management and customisation of CRM
• Create personalised customer journeys
• Utilise reporting and analytics tools to track key performance metrics, analyse workflow and communications effectiveness
• Build, schedule and report on all marketing communications
• Craft and execute lifecycle communications strategies
• Partner with other stakeholders
• Manage data segmentation to improve personalisation and targeted messaging

What You Bring to the Table

• You’re a HubSpot specialist
• You have experience in implementing enterprise-level CRM strategies and Martech platforms
• You've delivered engaging customer lifecycle and marketing communications in competitive industries

About the culture

• Hybrid working model and flexible hours
• Flexible leave program
• Paid study leave and volunteer
• Excellent Parental Leave Program