Client Services Manager

 
Join one of the biggest and strongest programmatic buying units in Australia, combining media, data, technology and expertise to create different and better advertising opportunities.
 
ACCOUNTABILITIES

• Manage an allocated portfolio of key clients, delivering excellent service levels at all times 
• Drive bookings and revenue growth, proactively identifying programmatic opportunities for existing and new clients 
• Competently respond to client briefs and enquiries, actively demonstrating knowledge programmatic buying technology and tactics, and products 
• Build relationships with agency peers, creating joint partnerships
• Encourage and proactively engage in constructive team dialogue to workshop client opportunities or challenges, seeking contribution and expertise across the team 
• Brief operations on new campaigns or developing client activity, ensuring objectives, expectations and client specific requirements are clear 
• Manage client expectations to support turnaround times for campaign trafficking or ad hoc requests 
• Support Operations if required on the effective communication and collaborative client management of campaign optimisation recommendations or delivery issues 
• Deliver programmatic education or product updates to DAN agency client teams or clients direct 
• Manage your direct reports (executives or coordinators), supporting and mentoring their development, allowing them to effectively grow their expertise in order to independently tend to client needs and expectations 
• Support the Senior Client Service Manager in activating on business directives, agile resourcing needs, or people 

 
EXPERIENCE

• 3+ years' experience in a Sales, Account Management or Media Planning position 
• Comprehensive knowledge of Digital Media buying and Adserving technology, Demand Side Platforms and Data Management Platforms 
• Programmatic experience preferred 
• Management experience beneficial 
• Proven experience with client and campaign management and ownership 
• Understanding of the broader media landscape